1. Where do you ship?
We currently ship orders within the United States only. We do not currently offer international shipping.
2. How long does order processing take?
Orders are generally processed within 1–2 business days after payment has been successfully confirmed.
3. How long does delivery take?
Standard delivery within the United States generally takes 3–8 business days after the order has been shipped.
Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, and other circumstances.
4. Will I receive tracking information?
When tracking information is available, it may be provided after your order has been shipped. Please allow some time for the carrier’s tracking system to update after shipment.
5. Can I change my shipping address after placing an order?
If your order has not yet been shipped, please contact us as soon as possible at guan@tofilco.shop.
Once an order has been shipped, we may be unable to change the delivery address.
6. What should I do if my order arrives damaged?
Please contact us as soon as possible and provide photographs showing the condition of the package and item. We will review the situation and determine an appropriate solution.
7. What should I do if I receive the wrong item?
Please contact us at guan@tofilco.shop and provide your order number and relevant details. We will review the issue and assist you with the appropriate next steps.
8. Can I return my order?
Eligible items may generally be returned within 30 days of receiving the order, provided they meet the conditions described in our Return Policy.
Items should generally be unused, in their original condition, and accompanied by their original packaging and included materials where applicable.
9. Who pays for return shipping?
For returns due to a change of mind, ordering the wrong item, or no longer needing the product, the customer is generally responsible for return shipping costs.
If an item is defective, damaged, incorrect, or materially different from what was ordered, please contact us before returning it.
10. Where should I send my return?
Approved returns should generally be sent to:
Tofilco INC
127 SANTA CLARA ST
BRISBANE, CA 94005
United States
Please contact us before sending a return so we can provide the appropriate return instructions.
11. How long does a refund take?
After an approved return has been received and inspected, refunds are generally processed within 5–10 business days.
The time required for the funds to appear in your account may vary depending on your bank or payment provider.
12. What payment methods do you accept?
Available payment methods are displayed during checkout. Payments may be processed securely through third-party payment providers, including Stripe.
13. Are purchases automatically renewed?
No. All purchases are one-time payments. We do not offer automatic renewals, recurring billing, or subscription charges.
You will not be automatically charged again after completing a purchase.
14. Is my payment information secure?
Payment transactions may be processed through secure third-party payment providers. We use reasonable security measures to help protect information transmitted through our website.
Payment providers such as Stripe may also apply additional security and fraud-prevention measures.
15. What should I do if my package shows as delivered but I cannot find it?
Please first check around your delivery location and with household members or neighbors. You may also contact the relevant carrier for additional delivery information.
If you still cannot locate the package, contact us at guan@tofilco.shop for assistance.
16. How can I contact customer support?
You can contact us by email or phone:
Email: guan@tofilco.shop
Phone: +1 7257154224
We will be happy to assist with questions about products, orders, shipping, returns, and other concerns.