At tofilco.shop, we are committed to providing a clear and reliable shipping experience for customers within the United States. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Shipping Area
We currently ship orders within the United States only.
We do not currently offer international shipping.
2. Order Processing
Orders are generally processed within 1–2 business days after payment has been successfully confirmed.
Orders are not normally processed, packed, or shipped on weekends or U.S. federal holidays. Processing may take additional time during periods of unusually high order volume.
Once your order has been shipped, you may receive shipping information or tracking details when available.
3. Delivery Time
Estimated delivery time within the United States is generally 3–8 business days after the order has been shipped.
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
Shipping costs may vary depending on the order, destination, package size, weight, and available shipping method.
5. Tracking Information
When tracking information is available, it may be provided after the order has been shipped.
Tracking information may take some time to become active after the carrier receives and scans the package.
If tracking information does not update immediately, please allow additional time for the carrier’s system to update.
6. Delivery Delays
Although we work to process orders promptly, delivery delays may occur due to circumstances outside our control, including:
Severe weather
Carrier delays
Transportation disruptions
Holidays
Incorrect or incomplete shipping information
Unexpected operational issues
If your package is delayed, we recommend checking the tracking information first. You may also contact us for assistance.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order has not yet been shipped and you notice an error in your shipping information, please contact us as soon as possible at guan@tofilco.shop.
Once an order has been shipped, we may be unable to change the delivery address.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
8. Lost or Missing Packages
If tracking indicates that a package has been delivered but you cannot locate it, please first check around the delivery area and with household members, neighbors, or the relevant carrier.
If the package remains missing, please contact us at guan@tofilco.shop so we can assist with the next steps.
9. Damaged Packages
If your order arrives visibly damaged, please document the condition of the package and its contents when possible and contact us promptly.
We may request photographs or other information to help assess the situation and determine an appropriate resolution.
10. Contact Us
If you have questions about shipping or delivery, please contact us:
Email: guan@tofilco.shop
Phone: +1 7257154224