At tofilco.shop, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the terms below.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
Be unused and in its original condition
Be returned with its original packaging where applicable
Include all original accessories and included materials
Not show signs of damage caused by improper use, installation, or handling
Items that do not meet these requirements may be refused or may qualify for a reduced refund where permitted by applicable law.
2. How to Request a Return
Before sending an item back, please contact us at guan@tofilco.shop and provide:
Your order number
The name of the item you wish to return
The reason for the return
Relevant photos if the item is damaged, defective, or incorrect
Please wait for return instructions before shipping the item.
Unauthorized returns may experience processing delays or may not be accepted.
3. Return Address
Approved returns should be sent to:
Tofilco INC
127 SANTA CLARA ST
BRISBANE, CA 94005
United States
Please use the return address provided in our return instructions if a different return location is specified for your order.
4. Return Shipping Costs
If you are returning an item because you changed your mind, ordered the wrong item, or no longer need the product, you are generally responsible for the return shipping costs.
If the item received is defective, damaged during delivery, incorrect, or materially different from what was ordered, please contact us before returning it. Where appropriate, we may provide a return solution or reimburse reasonable return shipping costs.
5. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
We may request photographs or other information to evaluate the issue and determine the appropriate solution, which may include a replacement, repair, or refund where applicable.
6. Refunds
Once your returned item has been received and inspected, we will determine whether it meets the return requirements.
Approved refunds will generally be issued to the original payment method.
Please allow 5–10 business days for the refund to be processed after the return has been approved. The time required for the funds to appear in your account may also depend on your bank or payment provider.
Original shipping charges may be non-refundable unless otherwise required by applicable law or the return is due to an error or defect attributable to us.
7. Exchanges
If you need a replacement because an item arrived damaged, defective, or incorrect, please contact us at guan@tofilco.shop.
Replacement availability may depend on current inventory.
8. Non-Returnable Situations
A return may be rejected when an item:
Has been used beyond reasonable inspection
Has been damaged through misuse or improper handling
Is missing essential parts or accessories
Has been altered or modified after delivery
* Is returned outside the applicable return period without an applicable legal right
This does not affect any mandatory consumer rights provided by applicable law.
9. Contact Us
For questions about returns or refunds, please contact us:
Email: guan@tofilco.shop
Phone: +1 7257154224